The Enugu State Electricity Regulatory Commission (EERC) has issued a strong warning to MainPower Electricity Distribution Limited over reports of the indiscriminate creation of new customer accounts without the provision of meters ,a move the Commission described as a direct violation of its regulatory framework.
According to a statement from the Commission, multiple complaints have been received from customers alleging that MainPower has been creating new accounts in the names of existing customers without supplying dedicated meters, effectively subjecting them to additional estimated bills.
Citing Section 35(1)(f) of the Enugu State Electricity Law 2023 and key provisions of its Customer Service Standard and Protection Regulations (CSSPR) 2024, the Commission reaffirmed that every new connection must include a properly installed meter and accessories as specified in the Metering Code.
“The process of connection shall comprise the connection of residences or premises to public supply and the installation of a meter and associated accessories,” the regulation states, emphasizing that the materials and meters required for such connections are the sole responsibility of the Service Provider.
The Commission has formally notified MainPower to cease the creation of new accounts under existing customer names without metering.
It also urged affected customers to report any such infractions via email at [email protected] or by phone on 09122642755 for enforcement action.
In addition, the EERC encouraged unmetered customers and new subscribers to take advantage of the Meter Asset Provider (MAP) Scheme, which allows customers to fund their meters upfront with guaranteed refunds under Commission-approved terms.
“Any new account created without a corresponding meter is in violation of regulatory provisions,” the statement concluded.
